Frequently Asked Questions

Shipping Related

Currently we ship to the United States, Canada, the UK and throughout Europe and Australia.

Shipping is FREE on all orders of $50 value (USD) and above within the United States, Canada and the United Kindgom.

Orders within the Europe and Australia will be charged according to the lowest rates we are able to procure. 

Please note that orders within the UK, Europe and Australia will be subject to your Countries terrifs and import duties which your postal service or courier will ask you to pay before they hand over the items.

Orders are processed and sent out between 2-3 business days after successful payment. Most orders within Canada and the United states take between 2 and 5 business days to arrive. Most orders to the UK will take between 5 and 10 business days to arrive.

*Shipping times during Covid has increased across the board, and cannot be accurately predicted due to global delays.

Orders are processed and sent out between 2-3 business days after successful payment. Most orders within Europe and Australia will arrive within 7-21 business days.  The large discrepency is largely related to your Countries customs office where most delays take place. 

*Shipping times during Covid has increased across the board, and cannot be accurately predicted due to global delays.

Don't worry, carriers can often take several days to update their tracking information. Rest assured, it will be updated. If after 5 business days you still haven't found a tracking update please contact support@frwrdskincare.com and we'll get to the bottom of it! 

Sometimes carriers mark packages as delivered in advance of delivery. Please wait another 2 days and if you still haven't received your package e-mail us at support@frwrdskincare.com for assistance.

If you live outside Canada or USA, your package may be held at customs due to an outstanding tariff charge. You should receive a phone call or slip in the mail informing you of these fees. It is your responsibility to pick up your package.

FRWRD Skincare is not responsible for lost or stolen packages if confirmed delivered. The customer accepts full responsibly for any loss or damage to these items, or in the event that your package gets redirected to us marked as unclaimed. 

Returns and exchanges

We are happy to accept a return or exchange or if the product is unused and in the same condition that you received it. It must also be in the original packaging and returned within 15 days of purchase. For details of our return policy please check the RETURN POLICY PAGE

USDA Organic Certification

In recent years and with increasing popularity of Organic, NON-GMO and Green products some manufacturers have been attempting to trick consumers through a slurry of confusing Marketing messages.

Terms like Wild crafted, Natural or Green can mean any number of things, at the full discretion of the company making the claims. Unfortunately it's impossible to tell to which degree any of these claims are valid (Free of pesticides or GMO's, Sustainable) because no regulating body is responsible for verifying such claims.

In fact, recent studies and investigations have revealed a serious issue with misrepresentation and mislabeling in the food and beauty industries. Items often being labeled Organic may contain as little as 5% or less actual Organic ingredients if any at all.

Whilst other Organic certifications only require 30% or less Organic ingredients to quality, or 10% of none-plant based materials be Organic. As you can imagine, this presents a serious TRUST problem for Consumers. This is where USDA Organic certification comes in.

With the countless toxins prevalent in cosmetic products and with all the marketing jargon associated with wild, natural and green products, it's important to understand why USDA Certification is the superior choice when it comes to choosing an Organic brand.

USDA Organic Certification is the ONLY standardized, government-regulated certification system that exists to ensure the safety of foods we put in our bodies and products we put on our bodies.

This means a more trustworthy experience knowing what you put on your skin comes from the most wholesome natural growth processes, in it's most natural and potent form.

- Products labeled Organic must have at least 95% certified organic content.
- Products cannot be produced using synthetic preservatives, any other excluded methods.
- Ingredients must be derived from whole plants grown in the most natural fashion.
- No manufactured herbicides or artificial fertilizers.
- No artificial or synthetic colours, preservatives or chemicals (including parabens and sulphates.
- No routine use of antibiotics and a  more sustainable land and soil management.
- Operations must use organic seeds and other planting stock when available.
- The use of (GMO's) genetic engineering, ionizing radiation and sewage sludge is prohibited.
- Very limited number of pesticides allowed in rare cases. Mostly must use cultural, biological, and mechanical practices that foster cycling of resources, promote ecological balance, and conserve biodiversity.

Super Mushroom Serum

Because we utilize Organic materials, without synthetic bleaches or dyes; often hand-harvested from our Northern own acreage- Our products may undergo some variation in color or consistency from batch to batch. This is completely natural as our raw ingredients may be harvested with varying seasonal conditions which may result in a difference in their pigmentation ie) Maple Leaf more red or yellow.

Likewise, due to the Organic nature of our products and because we do not use any synthetic chemical binders and stabilizers, our products are reactive to Oxygen and Sunlight. Overtime, the more your product is exposed to the elements and kept (unsealed) it is natural to see some variation in it's color or consistency. You can be proud that this is a true verification of the quality organic nature of our products.

Most of our products have a 3 month shelf-life once opened, however for maximum  potency we recommend using them within a 1 month window. Think of this as a 'best before' window, just like you wouldn't eat expired food or purchase food with lots of chemical preservatives, you should only use quality natural ingredients on your skin.

Feeling a mild tingling sensation after applying the Serum is normal for some people. As the Tremella Fuciformis (Hyualronic Acid) pernitrates deeply into the skin with it's hydration. You can try applying a lesser amount (2-3 drops) or doing so with less frequency to allow your skin becomes accustomed.

If you're feeling an intense burn, or the sensation becomes painful; discontinue use and seek advice of your medical professional.

Our products are formulated to be gentle for all skin-types, however individual cases may vary so we always recommend doing a patch test before full application.

Sustainability

FRWRD Skincare is proud to have partnered with OneTreePlanted to ensure a single tree is planted for every sale of our products. 

Because trees use CO2 to build their trunks, branches, roots, and leaves, they are natural carbon absorbers. In fact, one mature tree can absorb up to 48lbs per year! And the benefits don’t stop there: healthy trees hold the soil together, provide a home for wildlife, regulate temperatures, slow the flow of water through landscapes, grow vital foods and medicines, and more. What’s not to love?

According to the U.S. Department of Energy's 2017 analysis via their now defunct Carbon Dioxide Information Analysis Center, the average American emits around 16.2 metric tons of CO2 from fossil fuels each year. At 2204 lbs per ton, that equals 35,704.8 lbs — or, approximately 744 trees just to offset 1 year's worth of impact. Clearly, we have work to do!